If you are a tax paying US Citizen...
Know that the IRS considers some RVs to be second homes,
which means you are eligible for the 30% Solar Tax Credit!
Flat Shipping Rate: $12.00 per order in the lower 48 states. Extra shipping charges may apply to Alaska and Hawaii. We ship with UPS and USPS depending on which is less expensive. If for some reason you require a particular shipping company or have special delivery instructions please note that in your order comments. Call or email if you have questions.
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You have 30 calendar days from the date in which your items are received to submit requests for returns.
To be eligible for a return, your item(s) must be unused and in the same condition in which they were received. Some items have special conditions for return and those are outlined on the enclosed Return Material Request Form.
To initiate a return, simply follow the instructions on the enclosed Return Material Request Form.
Upon receipt and inspection of returned item(s), we will notify you on whether or not your return has been approved. If it is approved, we will issue a refund to your original payment method. There may be a 50% restocking fee depending on the circumstances of your order.
Please allow for up-to 2 weeks to fully process your return.
Many of our systems breakdown into several individual components. While we do our very best to ensure you receive your order complete, there are occasions when a component falls under our radar. If you discover a missing component from your order, contact our office within 30 calendar days from the date in which your shipment was received to claim any missing item(s). Missing item claims will not be accepted past the 30 day window so it is very important to thoroughly inventory your shipments immediately upon receipt.
You will be responsible for covering the costs of the return shipping. Shipping costs are non-refundable and will be deducted from refunds.
AM Solar recommends that customers pay close attention to product weights and verify with their RV manufacturer that their mobile power system does not exceed any design limitations. AM Solar has extensive experience with thousands of installations on hundreds of different applications. AM Solar uses all the resources at their disposal and our best judgment to determine what can safely be installed in your rig. But, because these power systems are so highly customized and novel to mobile applications, we are essentially venturing into the unknown. These systems are sold with the understanding that AM Solar cannot be held responsible for weight-related problems that may occur and it is the customer who is ultimately responsible for what goes in their rig.
For questions or concerns on these policies, please contact our office by phone (541) 726-1091 or email firstname.lastname@example.org.